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Reset your M Media password

Sometimes you forget your password and need to reset it. Other times, we may ask you to reset your password for security reasons. Whatever the reason, you can reset your M Media account password easily by following the steps below.

Reset your password

Time needed: 1 minute.

Resetting your password is very easy.

  1. Go to the Reset Password page

    This is where you’ll send yourself a link to generate a new password.

  2. Type in the primary email you use for M Media

    This is the email account you get notifications to and use to log in to the website.

  3. Check your inbox for an email and click the link

    In around a minute, you’ll receive an email with a password reset link. Press it.

  4. Type in a new secure password for your account

    You’ll be redirected to a page where you can set your new password. Make sure it complies with our password tips.

Common questions

I didn’t get any email. What do I do?

It may take up to 5 minutes to get an email from us. Please also check your spam. If still nothing comes and you’ve tried a few times, contact us.

What do I do if the link doesn’t work?

The link expires after 60 minutes so be quick to click it. If it doesn’t work, you can always repeat the steps above to send yourself a new link.

It says that I can’t use this password. Why?

We test each new password you create using a special encrypted system against a database of known cracked passwords to make sure yours isn’t on it. Try to choose a more random and secure password.

I got a notification telling me my password has been reset but I haven’t reset it. What do I do?

Reset your password immediately following the steps above and then contact us.

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